Frequently Asked Questions

When will I receive my order?

We need 2-3 days of preparation time, and you will receive and email when your items has been dispatched along with tracking number. Your purchase will arrive in between 7-15 business days. Please contact us directly if you have any problem with the delivery.

Can I pay with cash on delivery?

Unfortunately we don’t have the resources to make it possible.

What if I want to return, refund, or exchange my purchase?

We would gladly accept returns. Please contact us within 14 days after receive of the item(s), and send it within 30 days after receive of the item(s). You may choose between to resend the item (if we have it in stock), and to receive refund. Please bear in mind that you will bear the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

There is no return nor refund for customized items and items with reduction price.

We don’t accept any cancellations nor exchange.

Can I send my purchase as a gift to another address?

Yes, gladly. Please contact us should you need an extra congratulatory card. Bear in mind that we will need additional time to prepare the card.

Does have a showroom?

is a home-based online store without a permanent showroom.

Does give reduction on wholesale purchases?

Yes. We can provide special insight on wholesale purchases. Please contact us for more information.